Refund policy

Effective Date: 1/11/2026

Thank you for shopping with Celisboutique. We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

Non-returnable items include:

  • Sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Opened beauty, skincare, or hygiene products (for safety reasons)

How to Initiate a Return

To start a return, please contact us at celisboutique@outlook.com with:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or defective)

Returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

  • Original shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [48–72 hours] of delivery with photos, and we will resolve the issue promptly.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at celisboutique@outlook.com.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

📧 celisboutique@outlook.com